Book A Repair Service

Information and Fees

Need expert help with your appliance?
Check out the FAQ page or book a service online* with one of our qualified service and repair technicians.

To book a service and repair please have the following information ready.

  • Appliance type
  • Model Number
    i
  • Serial Number (if available)
  • Date of purchase (if Appliance is in Warranty)

Service and Repair Fees (Out of Warranty)#

Monday – Friday

$155.00 Flat rate (includes service call out and labour) excludes spare parts

Saturdays (not available for online booking)

$185.00 Flat rate (includes service call out and labour) excludes spare parts

Assistant Technician

$70 (if required)

(#Metro areas only excluding Tasmania. Fixed labour costs do not apply to vacuum cleaners and small domestic appliances.)

Please tick check box if this applies

If you wish to book a service for more than one appliance, please call us on 13 13 49

* Online booking not available for Third Party booking, vacuum cleaners, portable air conditioners, air purifiers or small domestic appliances. Please contact our Customer Care team on 13 13 49 for assistance.

COVID 19 NOTIFICATION
  • Please bear with us. Due to the current impact of COVID 19, our response time may be a little longer than usual. Thank you for your patience.
  • Our Customer Care Centre and Service Technicians are continuing to operate according to Government Health guidelines and practicing social distancing, preventative hygiene practices and contactless service.
  • We appreciate your understanding under these challenging circumstances, and rest assured our team continues to remain committed to provide the best possible service.

PLEASE DO NOT BOOK ONLINE if you have cold and flu symptoms, have recently travelled overseas, or believe you may be at risk of coronavirus (COVID19).
Please contact our Customer Care team on 13 13 49 for assistance.
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How do I find my model number?

Your product model number is located on your appliance serial plate. How to read the numbers on your serial plate:
(1) The model number, use this to search for user manuals or repair and service etc.
(2) Product Number Code (PNC), use this when searching for spare parts for your appliance.
(3) Serial Number, unique to your appliance.

/globalassets/booking-a-service/serial_plate_aeg2.png

Sample image of serial plate

Where can I find the serial plate?

This serial plate is located in different areas depending on the type of appliance.

Split System A/C
Window Wall A/C
Freestanding Cookers
Ovens
Cooktops
Rangehoods
Dishwashers
Washing Machines
Dryers
Washer Dryer Combo
Refrigerators
Freezers

Split System A/C

/globalassets/0-spareparts/how-do-i-find/splitsystem3.jpg

Window Wall A/C

/globalassets/0-spareparts/how-do-i-find/windowwall3.jpg

Freestanding Cookers

/globalassets/0-spareparts/how-do-i-find/freestanding-cooker4.jpg

Ovens

/globalassets/0-spareparts/how-do-i-find/oven_90_combo8.jpg

Cooktops

/globalassets/0-spareparts/how-do-i-find/cooktop4.jpg

Rangehoods

/globalassets/0-spareparts/how-do-i-find/rangehood4.jpg

Dishwashers

/globalassets/0-spareparts/how-do-i-find/dishwasher8.jpg

Washing Machines

/globalassets/0-spareparts/how-do-i-find/washer6.jpg

Dryers

/globalassets/0-spareparts/how-do-i-find/tumble_dryer6.jpg

Washer Dryer Combo

/globalassets/0-spareparts/how-do-i-find/washerdryer5.jpg

Refrigerators

/globalassets/0-spareparts/how-do-i-find/fridge8.jpg

Freezers

/globalassets/0-spareparts/how-do-i-find/box_freezer2.jpg